We cannot offer refunds or exchanges for products with minor damages, dents or scratches and w e also cannot accept returns due to mistakes inside the album such as misprinted pages, typos or missing inclusions such as photocards. We do not accept returns of photocards as once they have left our physical store/packing warehouse, as we can no longer guarantee their authenticity. If an unboxing video is not taken while unboxing the order, we cannot verify the validity of claims of damage/missing products, so please ensure you film upon opening your order! We ask that all of our customers film an unboxing when opening their package, so if any items are damaged, we can compensate for them appropriately. Returns will be refunded to the original form of payment (minus the shipping fees). We accept both returns and exchanges of albums within 14 days of your order arriving, as long as the items are unopened and in their original packaging. If you would like to cancel an order, please email us with your name, postcode and order number. Once we receive the items back, we will issue a full refund for the order (Not including postage fees). We are happy to cancel orders with no extra fee before your items have been dispatched! If your order is already on the way to you or has arrived, we are happy for them to be sent back as long as the items are still factory sealed - however the customer is responsible for paying the return postage fee. For international customers, please check FAQ to find more details about return and exchange policy for international orders.A. Please note that after 30 days as mentioned above, you may not be able to file a claim.) For international customers Some of the policy above are only applicable to customers in South Korea. As for door-to-door delivery via DHL, a claim can be filed within 30 days after the order has been shipped out. (If the customer change of mind, the customer is not eligible for exchanges, but can cancel the purchase by returning the product. If the order was processed differently from what was originally listed or advertised, or from the terms and conditions, customers can request either returns or exchanges within 3 months of receiving the order. Compensation for Consumer Damages and Refund Delays Return & exchange requests must be made within 7 days of receiving the order. If you apply for an exchange when the seller does not have stocks, we cancel your order and make a refund by the payment method you chose when placing an order. We cannot exchange your order even when you apply for it when the seller does not have stocks. If not, you must re-order after returning your order. You can exchange your order only with the identical merch with identical options. We reserve the right to deny returns if the value of product(s) is deemed to be depreciated due to any trace of product usage, removal or label or tags, or disposal of product box or wrapping. Refund Conditions We reserve the right to deny returns due to a change of mind or in case of opened product(s). In case of returns due to product defects, wrong delivery, or shipping issues, the seller is responsible for and must pay the shipping fee for the product(s) returned. (If the customer change of mind, the customer is not eligible for exchanges, but can cancel the purchase by returning the product.) Return & Exchange Cost If the customer wants to return the product(s) due to a change of mind, the customer is responsible for and must pay the shipping fee to send the product(s) back for return. Return & Exchange Period Return & exchange requests must be made within 7 days of receiving the order. Return & Exchange Request You can request return or exchange by going to My > My Orders > Order Details OR by checking our FAQ.
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